The business of real estate is a client-first, customer service-driven industry. However, sometimes discrepancies can occur. If you ever find yourself in an undesirable situation with your REALTOR®, your first step is to contact their broker to share with your concerns. You can search for broker contact information by using the Real Estate Council of Alberta's (RECA) industry professional search tool.
If contacting a broker does not provide satisfactory results, the next course of action is to formally lodge a complaint with RECA. RECA enforces real estate standards through a transparent complaints and investigations process. When industry professionals do not meet standards, or when they breach legislation, RECA is the representative who advocates on behalf of the public and takes disciplinary action.
While CREB® is the local member association representing more than 5,300 REALTORS® in Calgary and area, it is not a public or government body. CREB® only has the authority to investigate and take disciplinary action in matters dealing with the behavior of members for any breach of the REALTOR® Code or CREB® Rules. Complaints can be submitted to CREB® by reviewing and completing the public complaint policy form. Email your signed form to the attention of CREB®'s Member Practice department at firstname.lastname@example.org.
All complaints must be filed within one year from the date of occurrence. No action will be taken on a verbal or anonymous complaint.