The CREB^® Lobbybox program places a centralized lockbox for apartment style condominiums in a discreet but safe place. This allows for easy and efficient access to listings for REALTORS^®, but for this to be possible, the keys always need to be available. 

We have received several calls notifying us that keys/fobs have been going missing. If you happen to leave a listing and notice that you forgot to return the key/fob, it needs to be returned immediately, so there is no loss of showings, and no stress caused to the clients.

When keys go missing and are not returned in a timely manner, it causes stress and places the hassle on the listing REALTOR^® and client. They miss out on potential showings, have to track down the missing key/fob, and then have to follow-up to ensure the key/fob is returned.

There are steps all REALTORS^® should adhere to when using a lobbybox to ensure smooth showings for everyone involved.

• Locate the CREB^® Lobbybox in the vestibule/entryway or outside of the building.
• Open the CREB^® Lobbybox and take the available key or fob to gain access to the building.
• Return the key or fob to the CREB^® Lobbybox once you have gained access to the building.
• If the key or fob is needed for the duration of your showing, please place a business card inside the CREB^® Lobbybox. This will let the next REALTOR^® know that the key or fob is in use and not missing.

For more information, review the Q&A linked here and visit the CREB^® Lobbybox Program page on CREB^®Link.